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  • Wednesday, October 1, 2008 - 11:57

    Neil, the Service Consultant at the car dealer, said he would "love to provide me with a free loaner car" while they rebuilt my Chevy Tahoe's transmission, but that his "boss won't let him."

  • Wednesday, September 24, 2008 - 21:05

    I was exhausted. I had been forced to take the redeye flight from Seattle to Houston in order to make a 10 a.m. meeting and arrived at the hotel at 6:30 a.m. with only a few hours intermittent sleep.

    I also had been forced to keep my hotel reservation for the night before as the hotel could not guarantee an early check in given its near full booking. So I was on the hook to pay for a for a hotel night I couldn't use.

    While willing to pay it, I wanted to get the hotel to waive that charge.

  • Wednesday, September 17, 2008 - 14:07

    My wife lost her cell phone antenna two days ago as she hiked through the woods near our house. Without the antenna, her cell coverage is extremely poor. So she stopped at a Radio Shack in town yesterday to see if she could get a replacement antenna at a reasonable cost.

    At first, the sales clerk seemed very friendly and helpful. She said if they had an old phone with the right antenna, my wife could have it for $10. So they looked through a box of old phones, but found nothing.

  • Wednesday, September 10, 2008 - 15:47

    A small business owner with a huge potential opportunity in a negotiation with a large company contacted me recently and asked how to respond to the company's request that he make them an offer.

    He told me the company had a meeting scheduled for the next day and he felt like he needed to immediately respond.

    My advice? Don't feel pressured to respond prematurely based on their timeline and a perceived, but potentially false, deadline.

  • Wednesday, September 3, 2008 - 14:14

    Republican nominee Sen. John McCain wanted his former competitor Rep. Ron Paul to endorse him and give him the names of Paul's supporters at the Republican Convention and elsewhere.

    Paul, according to The Washington Times, resisted and continues to say "no."

    Their negotiation concluded with no resolution. Did it fail? After all, they didn't reach agreement, right?

  • Wednesday, September 3, 2008 - 14:14

    Ever since the race between my law school colleague Barack Obama and my former boss' wife Hillary Clinton got nasty (I did advance work for the Clinton White House), many have speculated about the Obama-Clinton relationship and their negotiations leading up to and during this week's convention.

  • Tuesday, August 19, 2008 - 21:44

    Arizona Cardinals' wide receiver Anquan Boldin and his agent Drew Rosenhaus want to tear up his $22.75 million contract (now in its 2nd year and legally valid through 2010) and renegotiate.

    Why? They feel the market for wide receivers has changed for the better (for them) and he deserves a lot more money. Despite the Cardinals' apparent willingness to renegotiate, Boldin also has requested a trade and claims his relationship with Cardinals' head coach Ken Wizenhunt has deteriorated.

    What's going on here and what can we learn from it?

  • Wednesday, August 13, 2008 - 09:59

    While lawyers are widely considered professional negotiators who negotiate a wide range of issues for their clients, a recent study casts some doubt on the negotiation effectiveness

  • Tuesday, August 5, 2008 - 21:19

    Do you want a fairly sure way to save money if you're selling your house? According to a survey in Consumer Reports' September issue, 71 percent of sellers who attempted to negotiate a lower commission with their real estate broker received a discount.

    The problem? Only 46% of the sellers attempted to negotiate. And if you think they received worse service from their broker as a result, think again. The survey found that those who paid lower commissions were just as satisfied with their broker's performance as those who didn't.

  • Wednesday, July 30, 2008 - 14:43

    I recently met a highly successful businessman, I will call him John, who negotiated a lot of lease deals with Intel in the 1980s and 1990s. And he shared a few negotiation lessons he learned which have universal applicability. Here's one.

    Know your deadlines - they can drive the process.

    John owned and leased to Intel two 40,000 square foot buildings with relatively short fixed rate one year leases with one year options. The options had a fixed deadline by which they needed to be exercised.

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