Last week I had two canceled flights, a car service that didn't show up, a cab driver who didn't know where he was going, a missed flight connection that forced me to stay overnight in Philadelphia, and a train that hit a tree and got stuck.
Despite this, I still made it to all my destinations relatively on time, which is significant as I had seminars for about 400 lawyers and business professionals in these various places.
What does this have to do with negotiation? Negotiating with travel-related entities can be extremely challenging. Here are a few suggestions.