In light of Bill O’Reilly’s contentious appearance on ABC’s The View, which culminated with Whoopi Goldberg and Joy Behar walking off the set, here are three negotiating tips to consider when strong emotions erupt in the negotiation context.
1. Don’t immediately react – Responding in kind to an emotional outburst can quickly cause things to spiral out of control. So remain silent and let your counterpart vent. Thomas Jefferson wisely said, “When angry, count 10 before you speak; if very angry, a hundred.”