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Retail Store Negotiation Tips

Retail Store Negotiation Tips

I sold children’s shoes in high school at Dayton’s Department Store, and we took everything back – no questions asked. The shoes could have been worn for a day or a year. Dayton’s policy was clear: the customer is always right on returns Of course, some took advantage...
Three Common Sales Negotiation Mistakes

Three Common Sales Negotiation Mistakes

I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved great success, including some with seven-figure incomes. The most effective have excellent negotiation skills (since sales and...
What’s Important to You

What’s Important to You

Years ago in law school, I was taught to pay particularly close attention to any inconsistencies I noticed in litigation from our opponents – whether in depositions, motions or at trial. I was told to analyze their words, strategic moves, and tone and body language....
Disadvantages of Taking a Break – Part Two

Disadvantages of Taking a Break – Part Two

The vote to depose Managing Partner Jessica Pearson of Pearson Hardman, the fictitious law firm in USA Network’s legal drama series Suits, was moments away. She was going to lose. But then star associate Mike Ross barged into the meeting, threw a folder onto the...
Ben Franklin’s Masterful Negotiations – Part Two

Ben Franklin’s Masterful Negotiations – Part Two

Founding Father George Washington has his famous cherry tree story about his honesty (which ironically was untrue). But Founding Father Benjamin Franklin has a real story about his very own mulberry tree behind his Philadelphia house – and it relates to his effective...
Work works.

Work works.

Here is Part Two of the negotiation lessons I gleaned from mega movie star and former California Governor and Mr. Universe Arnold Schwarzenegger’s book “Be Useful: Seven Tools for Life” (and here is Part One if you missed it). “If there is one unavoidable truth in...
Knowledge is Power

Knowledge is Power

I recently read mega movie star and former California Governor and Mr. Universe Arnold Schwarzenegger’s book “Be Useful: Seven Tools for Life.” Interestingly, I found a lot of negotiation nuggets in it, all of which were couched as life lessons. Of course, negotiation...