“Here’s the problem,” this consulting client in procurement told me years ago. “We’ve worked with this software company for a long time and our internal clients are pretty satisfied. But its fee just skyrocketed and it’s being really stubborn – no concessions at all....
“I don’t like it when procurement gets involved and takes over from our client in the General Counsel’s office,” this large law firm partner told me recently. “They don’t recognize our true value and just focus incessantly on price, like we’re a commodity. We’re...
I sold children’s shoes in high school at Dayton’s Department Store, and we took everything back – no questions asked. The shoes could have been worn for a day or a year. Dayton’s policy was clear: the customer is always right on returns Of course, some took advantage...
I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved great success, including some with seven-figure incomes. The most effective have excellent negotiation skills (since sales and...
How much should a home buyer or seller pay their real estate agent? Historically, the answer was 6% of the home sale price, split equally by the seller’s and buyer’s agents. But that amount was basically set by the National Association of Realtors, real estate agents’...
Most real estate agents consider themselves pretty good negotiators. After all, home buyers and sellers have been hiring agents for years to negotiate the purchase price of their homes (often the biggest financial transaction of their lives). Recently, however,...
Years ago in law school, I was taught to pay particularly close attention to any inconsistencies I noticed in litigation from our opponents – whether in depositions, motions or at trial. I was told to analyze their words, strategic moves, and tone and body language....
The vote to depose Managing Partner Jessica Pearson of Pearson Hardman, the fictitious law firm in USA Network’s legal drama series Suits, was moments away. She was going to lose. But then star associate Mike Ross barged into the meeting, threw a folder onto the...
Founding Father George Washington has his famous cherry tree story about his honesty (which ironically was untrue). But Founding Father Benjamin Franklin has a real story about his very own mulberry tree behind his Philadelphia house – and it relates to his effective...
