No one is perfect. And everyone makes mistakes. Sometimes these mistakes are minor, but other times we really mess up. It’s human. Of course, companies mess up, too. So, what can we do, especially if you and/or your company need to repair the relationship and rebuild...
I have an average memory. But I’m always looking to improve. So when my son suggested I read Joshua Foer’s New York Times bestseller “Moonwalking with Einstein: The Art and Science of Remembering Everything,” I was intrigued. It was a fascinating book, largely because...
If you believe I have a better Plan B than doing a deal with you and can easily walk away from the table, then you will act accordingly. You will also be more likely to respond with a very aggressive counter if you believe my initial move was outrageous. And if you...
“Here’s the problem,” this consulting client in procurement told me years ago. “We’ve worked with this software company for a long time and our internal clients are pretty satisfied. But its fee just skyrocketed and it’s being really stubborn – no concessions at all....
“Hi – how are you?” my friend said to his teen daughter years ago after coming home from work. She erupted, yelled at him, stormed to her room and slammed the door. He turned to his wife and said “what did I do?” She replied “you talked.” This example, shared by...
My 14-year-old daughter has excellent negotiation skills. And that’s a problem, at least now. Of course, I shouldn’t complain. She’s a great kid and very responsible, etc. But she can also be really frustrating. My friends with older daughters tell me this is a...
I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved great success, including some with seven-figure incomes. The most effective have excellent negotiation skills (since sales and...
My Dad knew a ton of things. But how to fix stuff around the house was not in his “toolkit.” 😊As a result, I knew very little about home repair issues when I bought my first house. But over the years I’ve asked questions, listened carefully, and I now recognize many...
I’m not much of a handyman. In fact, my father-in-law warns me all the time to stop overtightening everything. And he watches me with an eagle eye whenever I use any of his tools (and he has a veritable hardware store in his garage). It’s just not my skillset....
