Negotiation Columns & Blogs
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“Must haves” for negotiating deals
“What do we really need in almost every agreement, from a negotiation perspective?” This critical question points to the core of many negotiations. After all, if you can’t achieve your “must haves” in a negotiation – you’re usually better off walking away and not...
When Emotions Stop the Talks, It’s Time to Stand Back
At stake was $150 million. AT&T was pitching its new telecommunications system. Boeing wanted to purchase it. Early in the negotiation AT&T described its reliable service, its prompt response rate and the speed with which it would fix possible problems. Boeing...
Becoming A More Emotionally Intelligent Negotiator
Have you ever seen someone completely lose control in a negotiation? Perhaps you inadvertently pushed one of their emotional buttons, and they let loose with a stream of invectives. Or perhaps they just suddenly started crying. Of course, perhaps it was you who lost...
Pay Attention to Core Emotions to Help Negotiations
A successful lawyer, she had left her practice to start a family. And she loved it, but it was a tough adjustment. While practicing law, she had staff who reported to her and she made decisions affecting thousands of people. At home, she discussed most significant...
Temper has no place in negotiations
"On several occasions I got so angry at the other side’s actions that I wrote a nasty e-mail and shot it off. Fortunately, it didn’t destroy the negotiations. But I’m worried my temper will cause bigger problems next time. What should I do?” This comment, from a...
Attitude, emotions can have impact on negotiation
I recently hired a new executive assistant and one thing came through loud and clear in her interviews – one of our most important mutual interests was our potential compatibility and our respective attitudes toward our responsibilities. She also brought a very...
Logic, feelings can play role in decision – or not
A consulting client recently accepted a very attractive offer to settle a lawsuit despite their pretty accurate analysis that the case – if they took it through trial – would almost certainly result in a much better result. This seems illogical. Yet they were quite...
Dealing with too much commitment
“I feel so committed to my client that I have a really hard time being objective and analytical in my negotiations on their behalf,” a lawyer told me recently. “I really take things personally. What should I do?” This issue, which can also impact those negotiating for...
Advance Your Negotiations With the ‘Big Shmooze’
You walk into a car dealership to buy a new vehicle. A salesman approaches, introduces himself as “John,” and asks how he can help. You say, “I’m looking for a new SUV. My old one is rusting out. It grew up in Minnesota, just like me.” “Really,” John says. “Where in...
Empathy a Critical Skill to Use in Negotiations
Ambassador Dennis Ross, Chief Middle East peace negotiator during the George H.W. Bush and Bill Clinton presidencies, has an "empathy rule" in his negotiations. "To gain the hardest concessions," he writes in Statecraft, "prove you understand what is important to the...
Parenting, negotiating playbooks are similar
I have an eight and a three year old and, like all kids their ages, they can be challenging. So I recently read the classic parenting book “How to Talk So Kids Will Listen & Listen So Kids Will Talk,” by Adele Faber and Elaine Mazlish. Interestingly, much of its...
Know When It’s Appropriate To Negotiate
“Do you negotiate everything?” a friend recently asked me. “And even if everything is negotiable, should you? When and where should you turn it off?” These questions raise critical issues all negotiators should consider. First, let’s define what we mean by...
Don’t negotiate in these situations
I have been accused by my wife on occasion of negotiating too much – and she is right. Even though I enjoy the process immensely, sometimes I spend too much time and effort trying to get the absolute best deal when I might be better off just walking away or graciously...
Technology-Related Deals Present Special Challenges
It was a "bet the company" deal, so we spent hours putting together a strategic negotiation plan and a detailed request for proposal to develop our software. Then we solicited bids from qualified firms. Five parties bid, and our negotiations began. Around the same...
How technology has changed negotiations
I recently attended a seminar in which a technology expert suggested “the mobile platform [of smart phones and tablets] will rule” much of our future activities, and he may be right. But one thing I know for certain – this technology revolution has already...
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Learn Latz's 5 Golden Rules of Negotiation.
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