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Special Tactics to Negotiate Effectively By Phone

You have a telephone appointment with your counterpart in a big negotiation at 2 pm. It’s going to be a critical conversation as you received your counterpart’s extremely aggressive first offer last week, and you have not yet responded. If you come across as too...
Disney CEO’s Negotiation Lessons (Part One)

Disney CEO’s Negotiation Lessons (Part One)

Shortly after being named Disney’s CEO, Bob Iger negotiated peace with then disgruntled and former board member Roy Disney (Walt’s nephew). Roy had just sued Disney over Iger’s selection and it easily could have derailed Iger’s effort to lead Disney in a bold new...
RFP Negotiations (Part Two)

RFP Negotiations (Part Two)

There’s one main negotiation reason procurement professionals/buyers send out Requests for Proposals (RFPs) – to create leverage by developing better Plan Bs to their Plan A (which is not buying or just sticking with its incumbent). Of course, sellers also seek...
Dealing with Distractions

Dealing with Distractions

How long has it been since you were speaking with a colleague and they glanced at their phone to check a text, notification or email? I bet this has already happened to you multiple times today. Or maybe it was your phone that buzzed while you were drafting an email. ...
Negotiating with Teens (Part Two)

Negotiating with Teens (Part Two)

“Hi – how are you?” my friend said to his teen daughter years ago after coming home from work. She erupted, yelled at him, stormed to her room and slammed the door. He turned to his wife and said “what did I do?” She replied “you talked.” This example, shared by...
Negotiating with Monkeys

Negotiating with Monkeys

I am unaware of any research into the negotiating habits of monkeys. But the monkeys in Bali do negotiate – at least with humans – and apparently do it fairly well. This week’s column is based on BBC Planet Earth’s 3-minute video (here’s the LINK) entitled The...
Dealing with Surprises in Negotiations

Dealing with Surprises in Negotiations

I’m a planner, as a core element of what I teach involves creating Strategic Negotiation Plans based on the experts’ proven research. To implement proven negotiation strategies in a systematic, disciplined way, you must plan and think it through before you pick...
How to Make Strategic Negotiating a Habit

How to Make Strategic Negotiating a Habit

I’m In the behavior modification business. I try to change negotiation behavior from instinctive or intuitive – the way we have negotiated since we were toddlers – to strategic based on the experts’ proven research. I’ve been doing this for almost 30 years, and...