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Retail Store Negotiation Tips

Retail Store Negotiation Tips

I sold children’s shoes in high school at Dayton’s Department Store, and we took everything back – no questions asked. The shoes could have been worn for a day or a year. Dayton’s policy was clear: the customer is always right on returns Of course, some took advantage...
Three Common Sales Negotiation Mistakes

Three Common Sales Negotiation Mistakes

I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved great success, including some with seven-figure incomes. The most effective have excellent negotiation skills (since sales and...
Expert Panel’s Lessons Learned

Expert Panel’s Lessons Learned

I recently led a negotiation ethics seminar with an expert panel that included: the Dallas Mavericks’ General Manager and President of Basketball Operations, a U.S. 9th Circuit Court of Appeals judge, and a large law firm partner. Since they collectively have over 150...
Caitlin Clark’s Leverage and Non-Competes

Caitlin Clark’s Leverage and Non-Competes

WNBA number 1 draft pick and college superstar Caitlin Clark recently agreed to a Nike endorsement deal that pays her $28 million over 8 years plus a signature shoe, according to The Athletic and The Wall Street Journal. And the Federal Trade Commission (FTC) just...