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Negotiating with Monkeys

Negotiating with Monkeys

I am unaware of any research into the negotiating habits of monkeys. But the monkeys in Bali do negotiate – at least with humans – and apparently do it fairly well. This week’s column is based on BBC Planet Earth’s 3-minute video (here’s the LINK) entitled The...
Lessons Learned 2023 – Part Two

Lessons Learned 2023 – Part Two

Here’s part two of my annual list of lessons learned and a reminder to put these strategies into practice in 2024. You won’t get better results if you don’t implement them. Almost all negotiations involve the weighing and prioritizing of interests along with...
Work works.

Work works.

Here is Part Two of the negotiation lessons I gleaned from mega movie star and former California Governor and Mr. Universe Arnold Schwarzenegger’s book “Be Useful: Seven Tools for Life” (and here is Part One if you missed it). “If there is one unavoidable truth in...
Momentum Matters in Negotiations

Momentum Matters in Negotiations

It appears some powerful momentum is currently being generated in the hostage negotiations between Israel and Hamas. The first several hostages were released October 23. Then last week more were released each day of the 4-day negotiated “pause.” (For a good summary of...
The Power of Pattern Bargaining

The Power of Pattern Bargaining

I remember taking a labor history course in college years ago that opened my eyes to the hostile and contentious record of union-management negotiations going back to the advent and growth of unions in the late 19th and early 20th century. Violence was not that...
Negotiation Lessons from Korea’s “Nunchi”

Negotiation Lessons from Korea’s “Nunchi”

Do you know the Korean concept of “nunchi” and how it can help transform a good negotiator to a great negotiator? I didn’t – until I read the New York Times article “The Korean Secret to Happiness and Success” by author Euny Hong. Nunchi, according to Hong, is...
Trust Matters

Trust Matters

Republican Members of Congress Matt Gaetz (R-FL) and Tim Burchett (R-TN) were two of the eight Republican Members of Congress who ousted House Speaker Kevin McCarthy last week. One of their chief stated complaints, if not the primary one, was their inability to...
Above & Beyond: Developing Customer Loyalty

Above & Beyond: Developing Customer Loyalty

What did we do? We pulled everyone in on Saturday and worked all weekend to get the job done. Frankly, we could have charged them a ton as we had strong leverage. But we didn’t. They were a good customer. And they’ve been a great and loyal customer ever since, even...