Retail Store Negotiation Tips
I sold children’s shoes in high school at Dayton’s Department Store, and we took everything back – no questions asked. The shoes could have been worn for a day or a year. Dayton’s policy was clear: the customer is always right on returns Of course, some took advantage...
Negotiation Strategies with Plumbers and other Contractors (Part Two)
My Dad knew a ton of things. But how to fix stuff around the house was not in his “toolkit.” 😊As a result, I knew very little about home repair issues when I bought my first house. But over the years I’ve asked questions, listened carefully, and I now recognize many...
Expert Panel’s Lessons Learned
I recently led a negotiation ethics seminar with an expert panel that included: the Dallas Mavericks’ General Manager and President of Basketball Operations, a U.S. 9th Circuit Court of Appeals judge, and a large law firm partner. Since they collectively have over 150...
Caitlin Clark’s Leverage and Non-Competes
WNBA number 1 draft pick and college superstar Caitlin Clark recently agreed to a Nike endorsement deal that pays her $28 million over 8 years plus a signature shoe, according to The Athletic and The Wall Street Journal. And the Federal Trade Commission (FTC) just...
Similarities in Poker and Negotiation Strategies
I’ve always enjoyed poker, in part due to its similarities to negotiation: strategy, bluffing, reading others’ intentions, significant stakes, crucial verbal and non-verbal signals, split-second decisions with immediate consequences and feedback, and the list goes on....
Real Estate Agents’ Commission Negotiations (Part One)
Most real estate agents consider themselves pretty good negotiators. After all, home buyers and sellers have been hiring agents for years to negotiate the purchase price of their homes (often the biggest financial transaction of their lives). Recently, however,...
Michigan State Coach Tom Izzo’s Unusual Negotiation Approach
“When somebody says it’s not about the money, it’s about the money,” noted writer H.L. Mencken and others. This applies in many negotiations. But not always. In fact, this has not been true for the third highest compensated college basketball coach in the...