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Negotiating with Monkeys

Negotiating with Monkeys

I am unaware of any research into the negotiating habits of monkeys. But the monkeys in Bali do negotiate – at least with humans – and apparently do it fairly well. This week’s column is based on BBC Planet Earth’s 3-minute video (here’s the LINK) entitled The...
Lessons Learned 2023 – Part One

Lessons Learned 2023 – Part One

Here’s part one of my annual list of lessons learned and a reminder to put these strategies into practice in 2024. You won’t get better results if you don’t implement them. Each also has a link to my column with more detail. Part two will be next week’s column. This...
Work works.

Work works.

Here is Part Two of the negotiation lessons I gleaned from mega movie star and former California Governor and Mr. Universe Arnold Schwarzenegger’s book “Be Useful: Seven Tools for Life” (and here is Part One if you missed it). “If there is one unavoidable truth in...
Advice for Negotiators at Thanksgiving

Advice for Negotiators at Thanksgiving

Four years ago, I wrote a Negotiators Guide to Thanksgiving Conversations and eight years ago I wrote a column thanking negotiators for exhibiting certain effective traits that make all our negotiations better. Here are three more effective negotiator traits to be...
Dealing with Surprises in Negotiations

Dealing with Surprises in Negotiations

I’m a planner, as a core element of what I teach involves creating Strategic Negotiation Plans based on the experts’ proven research. To implement proven negotiation strategies in a systematic, disciplined way, you must plan and think it through before you pick...
Expert Negotiation Advice for $0 to $300

Expert Negotiation Advice for $0 to $300

“What should I do? I have a significant upcoming negotiation. Ideally, I would hire you to consult with me on it. But I just can’t afford your fee. What’s the next best, lower cost option for me?” I get this question fairly frequently. Here’s my answer, which I...
Above & Beyond: Developing Customer Loyalty

Above & Beyond: Developing Customer Loyalty

What did we do? We pulled everyone in on Saturday and worked all weekend to get the job done. Frankly, we could have charged them a ton as we had strong leverage. But we didn’t. They were a good customer. And they’ve been a great and loyal customer ever since, even...
Shaking Hands Helps in Negotiations

Shaking Hands Helps in Negotiations

   My wife sometimes reminds me to avoid shaking hands with people I meet if they exhibit signs of being sick, like sniffling or coughing. But this is tough for me, as it’s just an ingrained habit I’ve had for 40 years. It turns out that this habit can actually...
Bill Richardson’s Major Negotiation Lesson

Bill Richardson’s Major Negotiation Lesson

Former U.N. Ambassador, U.S. Secretary of Energy, New Mexico Governor, and Member of Congress Bill Richardson recently passed away. Interestingly enough, despite holding all these high-level government positions, he may have been most well-known for his ability as a...